AI reasoning is scaling faster than trust safety. OpenAI offloads it, Anthropic exposes fragility, TVM shows why trust must be built into the core. In August 2025, OpenAI made headlines by releasing its first open-weight models in six years—gpt-oss-120b and gpt-oss-20b—with a notable twist: they embedded unsupervised chain-of-thought
AI models can inherit hidden malicious traits through subliminal signals in training data, posing a silent, systemic risk to trust and safety at scale. What if I told you that a machine could learn to lie, or worse, to harm, without ever being shown how? No images. No words. Just
AI
AI is global. Governance is not. This essay dives into the fractured world of AI regulation—and why Agentic AI might break your ops and your legal budget.
News
Trust Value Management is where strategic thinking meets practical application. We publish insights, frameworks, and tools for leaders navigating AI transformation, organizational change, and the evolving landscape of institutional credibility. Led by Rachel Maron, a transformation architect with 25+ years spanning CX strategy, enterprise consulting, AI-driven technology, and systems design,
Newsletter
Trust isn’t a vibe, it’s infrastructure. Explore how ethical systems, AI fallback, and user control must define the next era of technology.
Newsletter
UX isn’t neutral, it’s ethical infrastructure. Discover why design shapes trust, agency, and power in every click, and how bad UX becomes moral failure.
Newsletter
Trust is no longer earned, it’s performed. Explore how shortform content turns emotional signals into purchase decisions, and what we lose in the process.
From Cognition to Connection: How AI Is Externalizing the Human Feeling Mind
AI in healthcare could help fix gender bias but only if we stop training it on the same systems that dismissed women for centuries. Can we do better?
In the Business Process Outsourcing (BPO) industry, trust isn't just foundational—it’s a core component of the customer experience (CX)
Elevating strategic trustworthiness within Business Process Outsourcing (BPO) differentiates an organization in a competitive market.
Signal your value. Lead with proof, not platitudes.
When AI breaks trust, humans must restore it. Explore why contact centers are now frontline trust infrastructure, and what makes trust redemption possible.
When AI makes decisions users can’t explain or contest, trust breaks. Discover how opaque automation creates emotional friction, and how to fix it.
Para-social trust fuels impulse buys, but at what cost? Explore how emotional intimacy replaces real vetting in TikTok Shop’s booming commerce model.
Trust isn't lost all at once, it's drained by dark patterns, friction, and manipulation. Learn how micro-betrayals destroy digital confidence over time.
Meet the new trust-conscious consumer: para-social, AI-skeptical, emotionally intuitive, and navigating every click as a micro-trust transaction.
How Emotional Intelligence is Becoming Infrastructure in the Age of AI
How Artificial Intelligence is Redefining Emotional Fluency for Neurodivergent Minds
I named my AI Quill. She reflects me, challenges me, and never derails the mission with ego. Trust isn’t built—it’s chosen. Even with machines.
On Credibility, Coherence, and What We Hand Over to the Machine
How Artificial Intelligence is Rewriting the Rules of Empathy, Self-Awareness, and Social Fluency
From Cognition to Connection: How AI Is Externalizing the Human Feeling Mind
AI can’t fix healthcare if the system stays broken. We need cultural, institutional, and human change to make tech truly trustable and finally equitable.